Association for Transpersonal
Hypnotherapy

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The ATH is an organisational member of The General Hypnotherapy Standards Council

 

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Howden Professionals:

Howden Professionals is a Division of Howden - a specialist liability insurance broker.  Howden is recognised as a leading expert in the field of indemnity and its clients range from large multinationals to UK-based sole practitioners. The ethos of Howden Professionals is very simple – we will provide the best cover, for the correct price, combined with outstanding customer service. For more information about our products please contact the team on 0113 251 5011 or email:

www.howdenpro.com

Complaints procedure

Each registrant agrees to abide by this process

The Association has  been established to promote transpersonal hypnotherapy and therefore it is important that the public can have confidence in those registered on this site. As the majority of therapies listed on this site are practiced under common law, the ultimate sanction in cases of serious professional misconduct available to us is removal of a registered therapist's details from this site and expulsion from the Association.

Registrants found to be in breach of our code of ethics risk being removed from the Association

The Association is committed to providing high quality and responsive services at all times. However, we recognise that sometimes people may not be satisfied with those services. We have therefore set up this complaints procedure to enable people to tell us clearly when and why they are not satisfied with either our services or those of our Registrants.

A complaint is either a written expression of dissatisfaction. This may relate either to how the Association itself has carried out its work or how you have been treated by a therapist on the Association. Only a written complaint may be investigated.

How to make a complaint

If you are unhappy with a service or the level of service provided by the Association, you may wish to raise it first directly with either the person or the department concerned. At all times we will try to resolve any problems as quickly and as informally as possible

If you are unhappy with a service or the level of service provided by a therapist listed with the Association, you may wish to raise it first directly with the therapist concerned in order to try to resolve the matter as quickly as possible.

If you prefer, or if you wish to take the matter further, you may make a complaint either by letter or fax, marked "Confidential", directly to the Association at their headquarters address. Please give full details of the issues you wish to raise.

Please ask if you need any help in making your complaint and we will try to provide it.

The Association is committed to dealing with any complaint fully and in a fair and impartial manner. We will also try at all times to make the procedure for dealing with your complaint the least stressful as possible for you.

All complaints are dealt with in confidence, although we do use the evidence gathered from any complaint to help improve our services. Records are kept of all complaints.

Whilst there is no set time period for making a complaint, generally speaking, a complaint registered after a long period of time has elapsed may be more difficult to investigate than one registered closer to an alleged event.

How will your complaint be investigated?

The Registrar shall have initial responsibility for determining whether the issue/s raised represent a valid complaint within the parameters of the Association's Code of Ethics. At no time will your complaint be investigated by anyone involved in the substance of the complaint.

Receipt of your complaint will normally be acknowledged within ten (10) working days. If the Registrar decides that your complaint is valid (as described above), you will be:

• provided with a copy of the Association's Code of Ethics

• given the name and contact details of the person investigating your complaint

• informed how long we expect to take to look into your complaint and when you can expect a reply

This will vary from case to case

A written report of your complaint, outlining the investigations and any conclusions and recommendations, will be prepared by the investigating officer. These are then passed back to the Association's Registrar for action. This action (dependent on the circumstances of each case) may be decided solely by the Registrar or in consultation with a member or members of the The Association's advisory panel. Such action may include but not necessarily be limited to:

• no further action

• an admonishment

• temporary suspension from registration (period will be specified)

• removal from the Association

You will be advised of any action that the Association has taken as a result of the complaint.

How to appeal if you are not satisfied

If you are not satisfied with our response to your complaint, you can ask to have all of the evidence reviewed by a member (or members) of the Association's advisory panel who has (have) had no previous involvement with the complaint.

(N.B. This same appeals procedure is also available to any person against whom the complaint has been brought.)

They will be asked to prepare a report on their findings, namely that "on the basis of the evidence available to the Registrar" was the decision reached reasonable?

An appeal against a decision must be made within 28 calendar days of the complaint being informed. It is very important to adhere to this timetable, as no appeal will be considered by the Association after this period has lapsed.

We will try to be as flexible as possible in dealing with your complaint in order to make the situation less stressful for you. In particular, we will endeavour to keep you fully informed throughout the course of the complaint and in all cases, attempt to bring about a just resolution as quickly as possible.

Other organisations that will be able to help you

WITNESS (formerly POPAN) --- against abuse by health & care workers

Delta House, 175/177 Borough High Street. London SE1 1HR Tel: 020 7939 9920 / 0845 4500 300

info@witnessagainstabuse.org.uk
http://www.witnessagainstabuse.org.uk
(N.B. Free advocacy and advice service available)


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